Support

To telephone the support team: 0300 6880688
To e-mail the support team: support@wvn.ac.uk 

Our service desk is here to help. Customers can contact our service desk with any videoconferencing related enquiry so if there is something that you’re not sure how to do or if you suspect a problem with your equipment then please don’t hesitate to get in touch. You can contact us by video, telephone or email and Welsh speaking advisors are available.

Your call will be answered by a dedicated videoconferencing professional and we aim to resolve most of your queries on first contact. No enquiry is too small or too frequent, our advisors are experienced in dealing with all enquiries in a courteous, efficient and friendly way; we want you to treat our service desk as your in-house videoconferencing experts, it’s always a pleasure to hear from you.

You are welcome to contact individual members of the support centre directly (see our contact page) however to ensure a prompt response, should individuals be away, then please use our service desk as your first point of contact. As well as responding to your enquiries the service desk also proactively monitors (where permitted) the operation of your equipment and networks from our control room to identify and resolve technical issues before they affect you; our advisors can also schedule visits from our field services team or arrange training sessions.

In line with industry best practices the WVN Support Centre operates an ITIL compliant service management system and advanced telephone call routing technology.  Calls to our 0300 number are charged at the same rate as calls to standard landline numbers irrespective of where you’re calling from in the country, even if called from a mobile, and may be free if calls to standard landlines are included in your tariff.

Our service hours are 9am through to 5pm Monday to Friday (excluding bank holidays) and we aim to answer all calls within 20 seconds getting you straight through to an experienced advisor first time; during exceptional periods of unexpected high call volumes we may ask you to wait until an advisor is available but rest assured that you call will be answered as quickly as possible.

 
Support Centre Testing - IP

Venue Location E164  Telephone
       
SWAN-WVN-TEAM WVN Support Centre, Swansea 004401100688 0300 688 0688